1. Who we are
Welcome to Hula Shop the online store for Fenice srl.
In these pages you'll find the products we offer, view them up close, review their features and select to ship them directly to your doorstep.
We have created this space so you can experience a pleasant browsing experience and shopping consistent with our values.
1.1 Severability clause: Fenice srl can not be held responsible for any errors or for any loss or damage caused or arising from any customer on information obtained from this site. This site and the information it contains, in addition, may be subject to change at any time without prior or subsequent notice.
1.2 Limitation of Liability and Redress: Fenice srl will not be held in any way responsible for actual, direct, indirect, incidental, consequential or any other type, arising from the use or inability to use the information, products or the site or materials on the quality of the same. Since the exclusion or limitation of liability with regard to ancillary or consequential damages are not allowed in some countries, the above limitations may not apply in whole or in part to the customer.
2. How to Buy
In the home page and menus you will find links to products and categories. You find information on how to order, how to pay, how you will be delivered the goods, how can you possibly change it. During check out, you will be requested personal information necessary for the delivery of products and you will be offered the opportunity to register for the online store Shop Hula inputting your email and by selecting a password to speed up your future access. Your personal data will be handled according to local regulations and used strictly within the stated terms that you read and accept at the time of registration. On line shop Hula Shop can not process orders placed by customers who do not accept the treatment of personal data and that does not make a recording. No data on your credit card will be retained or registered by Fenice Ltd. You'll find more information on the security of payments in paragraph 4 below.
3. Confirmation of order receipt and acceptance thereof
Received an order, Hula Shop will automatically send a confirmation of receipt by e-mail, which will be summarized all the details of the order. Following the receipt of an order, will be assessed the actual availability of the product ordered and only thereafter will be performed acceptance processing the payment. An email confirmation will be sent upon shipment of the goods; In this communication allegheremo the code necessary for the traceability of the consignment. In the case where Hula Shop, for any reason, not be able to partially escape also an order received shall promptly notify the customer, if possible by proposing an alternative. It excludes any right of the client to damages or compensation, and any contract or tort liability for direct or indirect damages to people and / or things caused by the non-acceptance of orders. If you have made a purchase in the online store Hula Shop, you can review the information of your order by following the link "My Orders" after logging-in with your email and password that you selected upon registration. You may review the date of the order, the products ordered, the total amount, the address to which you have requested shipment and status of the shipment. You can verify the contents of the order you are filling in the "Shopping Cart" link. At any time you can communicate with our customer service to resolve any doubts or request additional information.
4. Payments
On line shop Hula Shop accepts payment by Paypal account or by credit card via Paypal or through portal Sella Bank. You can choose from these payment methods at the end of the order process. In no event Fenice Ltd. will be able to accept cash payments, either directly or sent via mail.
Note: This online shop operates from the European Union and all transactions are made in Euro (unless otherwise specified).
4.1 PayPal
PayPal allows any business or consumer with an email address to send and receive payments securely. Selecting the PayPal payment system will access to the PayPal secure site. Here, if you already have a PayPal account, you can simply proceed to authorize your payment. If, however, still do not have a PayPal account, after a free registration or data entry of your credit card (also prepaid accepted), you will be able to make payments to Fenice Ltd.
4.2 Banca Sella
Payment can also be made by credit card (Visa, Mastercard, Diners, American Express), filling in all the fields of the Banca Sella form that will be accessed depending on the selected mode.
By signing the order to the system, the system will authorize, in a few moments, the receipt of the payment by issuing videos in the order confirmation and the number of bank transaction. You will also be sent an email confirmation. The debit to the bank account will only occur when physically Hula Shop will ship to you the goods.
5. Shipping and Delivery
To ensure fast delivery, shop online Hula Shop partners with the best express couriers selected depending on the destination. The shipping cost will be in the basket and will be added to the order total during the checkout process and you will be charged at time of payment. Nothing will be charged to you upon delivery.
5.1 Order Processing.
Orders are processed from 8:00 to 16:30 GMT Monday to Friday. Orders placed after 16:00 on Friday will be processed the following Monday. Orders for available products will be processed within 3 working days of receipt of payment. All stages of the proceedings and the Order of the state will be visible in your personal account. To review and verify the information relating to an order,we invite you to access your account and then the order number to view details.
5.2 Monitoring Order
You can view the "state" of an order from the page "My Orders." Once the package you will receive a number of "Order tracking". Enter this number in the designated area of the courier's website will be able to monitor the status of the consignment.
6. Shipping costs
Hula Shop is currently active in Italy, France, Germany, United Kingdom, Luxembourg, Belgium, Switzerland, Greece, Ireland, the Netherlands and Romania. The displayed shipping costs are calculated according to the quantity and weight of the products in the cart. The final shipping cost will be displayed during the checkout process.
7. Return Policy
The products must be returned within 14 days of delivery; returned products must not have been worn and washed or altered in any way. Returned products must have all their original labels and must be in their original packaging. It 'must complete the return process (see below for more details).
7.1 Change catalog
If you want to exercise the right of withdrawal on the entire order or on one or more items purchased please communicate it intends to make the return via e-mail at servizioclienti@hulashop.it using the template made available at the following link: http : //www.hulashop.it/pages/modulo-di-recesso and specifying their order number and the codes of the leaders who intend to return;
- The products must not be used, worn, washed or damaged;
- the label must be attached to the products;
- Products must be returned intact and unused in their original packaging;
- Fenice Ltd reserves the right to not accept damaged items and / or used;
- The returned products must be delivered to the carrier within 14 working days from the date of receipt.
Note: Some products come in one size / color / length. These products can therefore not be changed for a different size / color / length / etc. The cost of returning the product / s to our warehouse, whether by courier or postal service, is solely payable by the customer. If you sell your new product / s will be shipped once we have received the original product / s. If you want a change you can not request a refund. First, please notify us by e-mail to servizioclienti@hulashop.it plans to make a return. The administrative costs of claims are paid by Fenice Ltd. On the contrary all the costs of the product, either by courier or postal service, are charged to the customer. The customer will be refunded the value of the product returned and the original shipping costs.
(1) The shop operates from the European Union, which is why all transactions, even in foreign currencies are translated into euros following the payment by the customer. (2) Returned products are reimbursed. The refund will be processed as soon as the returned product arrives in our warehouse and it will be checked for integrity. Please note that if payment is made by credit card, refunds can take up to 4 weeks to appear on your statement. The refund will appear on your statement with the description 'Fenice Ltd'.
8. Customer Support
All information about the status of your orders will be displayed on your account that you will have access to once you have registered with your e-mail and password. For more information about your online purchases on www.hulashop.it site please contact us at e-mail servizioclienti@hulashop.it or by phone at 320 7670141. Our customer service will answer your questions Monday through Friday from 16:30 to 18:00.
9. Copyright and Trademarks
The website design www.hulashop.it and all the material contained within (trademarks, logos, HTML code, the scripts, the texts, drawings, pictures and products) are an integral part of the online store and Hula Shop it is protected by copyright. Any unauthorized use of this content, the copy, the inclusion of and the association with content not originating within this online store is not allowed and will be prosecuted by law.
